Any request for an exchange or refund should be emailed to Sara Verdier within 30 days of receiving an item. All items must be returned in their original condition and packaging. Any item with damage not caused by Sara Verdier or the shipping company will be declined.
To initiate a return, please contact us to obtain an RMA (return merchandise authorization) number.
Shipping fee is non-refundable. Please note that the actual cost of shipping the initial order will be deducted from your refund if your order has previously qualified for Free Shipping.
All items from Sara Verdier have a two years limited warranty against manufacturing defects. We provide free replacements for items that tarnish within a year of the purchase date.
The following are however, not covered under our warranty:
1) Tarnishing after one year from the date of purchase. An item that contains gold and/or other metals will naturally tarnish over time.
2) Damage to the item not caused by Sara Verdier or the shipping company.