F.A.Q

General

Are the roses from the Rose collection real?

Yes, all roses from the Rose by Sara Verdier collection are real roses.

How long will the roses from the Rose collection last?

Forever! Roses from the Rose by Sara Verdier collection are preserved to last forever. Your rose will never fade or wither.

Shipping & Returns

When will I receive my order?

Please refer to our Shipping page for more information.

Do you ship internationally?

Yes! We currently ship worldwide.

Is there any form of warranty?

All items from Sara Verdier have a two years limited warranty against manufacturing defects. The following are however, not covered under our warranty:

1) Tarnishing. An item that contains gold or other metals will tarnish over time.

2) Damage to the item not caused by Sara Verdier or the shipping company.

Any warranty claim must comply with our return policy.

What is your return or refund policy?

Any request for an exchange or refund should be made within 30 days of receiving an item from Sara Verdier. All items must be returned in their original condition and packaging. Any damaged item will be declined.

To initiate a return, please contact us to obtain an RMA (return merchandise authorization) number. Do kindly state the reason for the return as well as provide photographic evidence if necessary.

Please note that the actual cost of processing and shipping the initial order will be deducted from your refund if your order has previously qualified for Free Shipping.

Payment

How can I pay for my order?

We accept all major credit cards and debit cards such as Mastercard, Visa and American Express.

How is my payment processed and is it secure?

Payments on the Sara Verdier website are processed by Stripe which is trusted by millions of businesses around the world including top companies such as Facebook, Kickstarter, Expedia and many others. By using Stripe, we also comply with the highest industry standards.