F.A.Q

General

Are the roses real?

Yes, all roses from the Rose by Sara Verdier collection are made from real roses.

How long will the roses last?

Forever! Roses from the Rose by Sara Verdier collection are preserved to last forever. Your rose will never fade or wither.

What payment methods do you accept?

We accept payment via credit or debit cards. Payment is processed via PayPal.

Shipping & Returns

When will I receive my order?

Please refer to our Shipping page for more information.

Do you ship internationally?

Yes! We currently ship worldwide.

Is there any form of warranty?

All items from Sara Verdier have a one year limited warranty against manufacturing defects. The following are however, not covered under our warranty:

1) Tarnishing. An item that contains gold or other metals will tarnish over time.

2) Damage to the item not caused by Sara Verdier or the shipping company.

Any warranty claim must comply with our return policy.

What is your return or refund policy?

You may request an exchange or refund within 30 days of receiving an item from Sara Verdier. All items must be returned in their original condition and packaging. Any damaged item will be declined.

Roses from the Rose by Sara Verdier collection. As each rose is completely unique, requests for return due to the appearance of the rose may be declined at the sole discretion of Sara Verdier. However, it’s of utmost importance to us that you are happy with your purchase and we will do our best to assist.

To initiate a return, please contact us to obtain an RMA (return merchandise authorization) number. Do kindly state the reason for the return as well as provide photographic evidence if necessary.

Please note that the actual cost of processing and shipping the initial order will be deducted from your refund if your order has previously qualified for Free Shipping.