F.A.Q

General

Are the roses from the Rose By Sara Verdier collection real?

Yes, all roses from the Rose by Sara Verdier collection are 100% real roses.

How long will the roses from the Rose collection last?

Forever! Roses from the Rose by Sara Verdier collection are preserved to last forever. Your rose will never fade or wither.

Shipping & Returns

When will I receive my order?

Please refer to our Shipping page for more information.

Do you ship internationally?

Yes! We currently ship worldwide.

Is there any form of warranty?

All items from Sara Verdier have a two years limited warranty against manufacturing defects. The following are however, not covered under our warranty:

1) Tarnishing. An item that contains gold or other metals will tarnish over time.

2) Damage to the item not caused by Sara Verdier or the shipping company.

Any warranty claim must comply with our return policy.

What is your return or refund policy?

Please refer to our Returns & Warranty page for more information.

Payment

How can I pay for my order?

We accept all major credit cards and debit cards such as Mastercard, Visa and American Express.

Which currency are the product prices in?

The currency displayed is dependent on your country and includes the Euro (€) , United States dollar ($), Swedish krona (kr), Hong Kong dollar (HKD), etc. You will be charged in the currency that the product prices are in.

Unless otherwise stated, all prices are in United States Dollars (USD).

How is my payment processed and is it secure?

Payments on the Sara Verdier website are processed by Stripe which is trusted by millions of businesses around the world including top companies such as Facebook, Kickstarter, Expedia and many others. By using Stripe, we also comply with the highest industry standards.

The Sara Verdier website is also tested and certified by McAfee to be free of malware, viruses, phishing attacks, and other things that can harm you and your computer.

Why was my credit or debit card not accepted?

If you encounter a problem while attempting to make payment for your order, it could be because:

1) Your credit/debit card isn’t authorized for overseas transactions

2) There is insufficient balance in your debit card

3) The billing address you have entered does not match the billing address associated with your credit/debit card